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Our approach
We work closely with residents, local organisations and other service providers to achieve our aims.
Our neighbourhood management approach means the services residents want and need are delivered in the most effective way.
We are constantly looking at ways to provide good quality services in an innovative way.
This means often we lead with new initiatives and practices that will benefit local people.
Our joined-up approach links housing to training, jobs, education, health, sports and the arts.
Our resident support team works to empower residents so they can manage their estates.
We offer training in governance, leadership and communications so residents involved in the running of our organisation have the confidence and skills to do so.
We constantly monitor and review our performance through surveys and continuous feedback exercises.
Residents go on estate inspections regularly with officers.
We have a fair and effective complaints procedure.
We have a constant, two-way communication process between the public and us.
