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Making a complaint
This document explains how you can make a complaint when things go wrong or when you are not satisfied about the service you have received. We will review, add to and improve this handbook when necessary. You can help us do this by telling us when things go wrong. Read this handbook before making a complaint. Together we can improve life in our estates and make a difference in all our neighbourhoods.
Complaints can be made in writing (letter, email or completing a form), by phone or calling at any of our reception desks (Customer Service front desks).
Who will handle your complaints
We have set up a dedicated team and network to provide prompt responses and handling of your complaints. This team includes the Complaints Officer, the Complaints Panel Co-ordinator, a Corporate Management Team Member and a Resident Director. The contact details are as followed:
Poplar Harca
167a East India Dock Road
London, E14 0EA
Tel: 0800 328 0970
020 7510 0500
Emails: complaints@poplarharca.co.uk and info@poplarharca.co.uk
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