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Repairs
As your landlord we are responsible for keeping your home in a good condition.
To report a repair call:
0800 035 1991
The number will put you in contact with a repairs officer. You will need to give details of the problem and you will be told how quickly the repair will be carried out.
A time will be fixed with you to do the work or do an initial inspection.
You can also sign up to your home online. We will issue you with your own personal account details so that you can report repairs online. Please speak to your neighbourhood officer, a customer services officer or rents officer to sign up. You will need to provide a form of ID when you apply.
There are some repairs that you are responsible for fixing. Our repairs team has a list of repairs that you need to deal with yourself. Click here for details. We can offer advice to help you get the work done.
You can also report a repair in person at our head office, 167a East India Dock Road, E14 0EA.
All repairs must be reported as soon as possible for us to action. It will stop things getting worse and possibly affecting neighbours homes.
Our response times
Emergency repair –
We aim to get to you within one hour and finish repair within 24 hours
Urgent repair –
We aim to get to you within two working days and complete job within three working days
Normal repair –
We aim to get to you within five working days and complete the repair within seven working days
Non-urgent repair –
We aim to get to you within ten working days and complete within 20 working days
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