Skip the primary navigation if you do not want to read it as the next section.
Emergencies
Out-of-hours emergency
If an emergency happens outside normal working hours, call 0800 035 1991. You will be put through to our emergency repair service.
What counts as an out-of-hours emergency?
-flooding, where water is affecting services such as electricity
-loss of electricity or drinking water supply
-complete loss of heating (October to May)
-if your home is not secure due to vandalism or a break-in
-the removal of obscene and offensive graffiti
-the breakdown of a lift if there is no other working lift
-major emergencies such as structural damage caused by fire/smoke
How quickly we will do the work
Emergency repair –
We aim to get to you within one hour and finish repair within 24 hours
Urgent repair –
We aim to get to you within two working days and complete job within three working days
Normal repair –
We aim to get to you within five working days and complete the repair within seven working days
Non-urgent repair –
We aim to get to you within ten working days and complete within 20 working days
