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Response times
Emergency repairs
Respond and attend within one hour. Complete the repair within 24 hours. For a full list of what is considered an emergency click here. They include:
if your home is being flooded
a toilet won’t flush and there is no other working toilet
- if there is a total loss of supply to either your electricity or drinking water supply
- unsafe power or lighting socket
- glazing repair where there is a possible security or injury risk
Urgent repairs
Respond and attend within two working days. Complete within three working days. Includes:
- partial loss of water or electricity
- partial loss of the heating system in winter
- blocked sink, bath or hand basin
- a tap that’s not working at all
- a toilet that’s not working where these is another in the home
Normal repair
Respond and attend within five working days. Complete within seven working days. Includes:
- minor leaks
- broken electrical fittings
- individual door entryphone hand-sets not working
Non-urgent repairs
Respond and attend within ten working days. Complete within twenty working days
Other repairs that we will carry out under the tenancy conditions, not included within three priorities listed above, will be treated as non-urgent.
Feedback
When the work is ordered you will get a response slip asking if you are satisfied.
If you are not happy you should tell us what went wrong.
You can help the repairs service work smoothly by:
- keeping your repair appointments
- complete your satisfaction response slips as soon as possible
