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Home ownership
In this section you can find information about being a leaseholder with us.
Service standards
Code of conduct
Service standards
Rights and responsibilities
Your rights as a leaseholder
Your responsibilities as a leaseholder
Our rights as a landlord
Our responsibilities as a landlord
The service charge
Why you pay service charges
What you pay for
The first five years
The service charge bill
How to pay your service charge
Help to pay your service charge, buildings insurance and ground rent
If you don’t agree with your charges
If you don’t pay your charges
Repairs and maintenance
Responsibilities
Heating systems
How to report a repair
Emergency access to your property
Compensation for a failed appointment
If you miss an appointment
Major works and improvements
Payment options
Changes to your property
Consultation
Consultation for major repairs
Consultation for service contracts
Selling your property
How will this affect my discount?
The legal process
Letting the property
The deed of covenant
Your responsibilities
