Skip the primary navigation if you do not want to read it as the next section.
Complaints
Disputes, disagreements and complaints
We
know that sometimes things go wrong. If you are not happy about our
service, you should write or speak to us and we will
try sort out any mistakes we may have made. If you are not happy with
the outcome of this you can make a formal complaint.
Under our complaints policy there are two types of complaint - informal and formal. An informal complaint is where the relevant officer sorts out your complaint in way you are satisfied with. A formal complaint is where you want to take the matter further because you are not satisfied with the way we have dealt with your complaint.
You must make a formal complaint in writing. We can help you put your complaint in writing if you need it. We can also provide an interpreter service if you ask us to.
You must send your written complaints to:
Poplar
HARCA
167a East India Dock Road
E14 0AE.
Phone: 020 7510 0500
