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Complaints
Disputes, disagreements and complaints
We
know that sometimes things go wrong. If you are not happy about our
service, you should write or speak to us and we will
try sort out any mistakes we may have made. If you are not happy with
the outcome of this you can make a formal complaint.
You must make a formal complaint in writing. We can help you put your complaint in writing if you need it. We can also provide an interpreter service if you ask us to.
You must send your written complaints to:
Poplar
HARCA
167a East India Dock Road
E14 0AE.
Phone: 020 7510 0500
