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Customer service standards
We have developed our service standards by consulting with our residents through a number of events such as our residents' conference and residents' satisfaction survey.
They will also be reviewed and monitored by residents to make sure that we do what we say we are going to do.
This section tells you how we are going to improve services for you.
- Equality and Diversity
- Resident participation
- Communities and Neighbourhood services
- Aids and adaptations
- ASB
- Lettings
- Support and Inclusion
- Making a complaint
- Customer Services
- Tenancy management
- Repairs
- Managing our empty homes
- Estate services
- Service charges
- Falling behind with payment and managing other debts
- Managing our performance
- Development and regeneration
- Leaseholders and other homeowners
