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Making a complaint
This leaflet explains how you can make a complaint when things go wrong or when you are not satisfied about the service you have received.
We will review, add to and improve this handbook when necessary. You can help us do this by telling us when things go wrong. Read this handbook before you make a complaint. Together we can improve life on our estates and make a positive difference in all our neighbourhoods.
You can make complaints in writing, such as by letter or email or by filling in a form, by phone or by visiting one of our reception desks.
Who will handle my complaints?
We have set up a dedicated team to deal with and respond quickly to your complaint.
Poplar HARCA, 167a East India Dock Road, London E14 0EA
Phone: 0800 035 1991 or 020 7510 0500
Fax: 020 7510 0550
E-mail: complaints@poplarharca.co.uk
Housing Ombudsman Service
81 Aldwych, London, WC2B 4HN
Phone: 0300 111 3000
Minicom: 020 7404 7092
Fax: 020 7831 1942
E-mail: info@housing-ombudsman.org.uk
Website: http://www.ihos.org.uk
Formal complaints procedure
For more information on our formal complaints procedure, please click here and you will automatically be forwarded to the page
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