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Making a complaint
You can help us by telling us when things go wrong or when you are not satisfied about the service you have received.
You can make complaints
• in writing, by letter or email or filling in a form;
• by phone; or
• visit one of our reception desks.
Head Office: Poplar HARCA, 167a East India Dock Road, London E14 0EA
Phone: freephone 0800 035 1991 or 020 7510 0500
Fax: 020 7510 0550
Together we can improve life on our estates and make a positive difference in our neighbourhoods.
Who will handle my complaint?
We have a dedicated team to deal with and respond quickly to your complaint.
We operate a three stage complaints process.
This is under review so if you have any enquiries please phone Customer Services on 0800 035 1991.
Housing Ombudsman Service
We are members of the Housing Ombudsman Scheme. If you have completed our internal complaints process and are still not satisfied you could consider asking the Housing Ombudsman to review your case.
81 Aldwych, London, WC2B 4HN
Phone: 0300 111 3000
Minicom: 020 7404 7092
Fax: 020 7831 1942
Please print and fill out this form then send it in or drop it in to one of our offices.Download (87.64 Kb)
Please download our current complaints policy hereDownload (63.99 Kb)