Front of House Volunteer at Aberfeldy

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The Aberfeldy Centre has a range of facilities including a fully equipped IT training suite, a multi-purpose hall, an internet cafe and an outdoor play area with a basketball court. It hosts a range of social and educational groups for children and their parents, including a Playgroup.

You will provide a warm welcome to all of our users and visitors, provide information about the centre and encourage people to get involved in our community activities. You will be volunteering closely with staff and other volunteers and be required to carry out a range of administrative support tasks to help maintain an effective and efficient reception.

Description of tasks
•    Deal with face to face queries, giving everyone a warm welcome t
•    Answer the phone in a friendly & professional manner, signposting & providing information 
•    Take messages and ensuring those messages are passed onto the correct person
•    Ensure visitors sign in and report any accidents or incidents 
•    Proactively engage people in conversations about centre activities 
•    Create promotional material for the centre
•    To familiarise yourself with our activities so you can speak confidently about what we have to offer
•    Carry out simple desk based research to help us reach more people in Poplar
•    Use our database Lamplight to record information
•    To undertake other administrative duties as directed by the office staff
•    Helping to set up tables and chairs in rooms ready for centre activities and classes
•    Adhere to all Poplar HARCA policies and procedures.

•    Enthusiasm for community based work
•    Good written and spoken English 
•    Confident and patient when communicating on the telephone and face to face
•    A friendly, empathetic and calm approach to interacting with others 
•    Ability in Microsoft Word, Outlook and the internet 
•    A ‘can do’ approach, showing initiative and being pro-active 
•    Flexibility and comfortable adapting to changing environments
•    Fluency in a community language, specifically Bengali, is useful but not essential

Ideally we would like you to volunteer for at least 4 hours per week for at least 3 months, however if you are able to commit to six months we believe you would have a much richer volunteering experience. The days we would like you to volunteer are flexible.
What can we offer?

Through volunteering with us you will have the opportunity to learn about and engage with a fantastic and diverse community of people, take part in relevant training opportunities and be supported to attain your volunteering goals. 

•    You will have a full induction followed by ongoing support
•    You will have a named supervisor and opportunities for regular supervision sessions 
•    You will be offered opportunities to attend training relevant to your role and to centre activity, including a chance to attend barista training with one of our partners
•    You will receive agreed travel expenses, and can claim lunch expenses if you volunteer for more than six hours a day 
•    We will provide you with an honest reference regardless of how long you are with us
•    We are committed to provide a safe and supportive environment.

All volunteers are required to complete an application form, attend an informal interview and give two referee’s details. You may also be required to undertake a criminal record check which we will pay for. If successful your volunteer role will begin with a 1 month trial period. 

1 Start 2 Equality Monitoring 3 Complete

If you are under the age of 18 we require permission from your parent or guardian prior to you volunteering

More about you
Who should we contact in an emergency?
Please provide below the contact details of two references who must not be members of your immediate family. If possible, one of these referees should know you from work or education
Reference 1
Reference 2
Please note we will never pass on your details for external marketing purposes.

Data Protection: Please note that information from your application will be stored electronically. This data will be accurate and kept up to date and shall not be kept for longer than is necessary. Poplar HARCA takes data protection very seriously and implements technical and organisational measures to keep your personal information safe.

From time to time we will share this information with our Communities and Neighbourhood Team so that we can track your progress. We may also share your information with funders of our Volunteering, Employment and Training initiatives and other monitoring organisations.

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Victora Coakley

020 7515 6794


Aberfeldy Neighbourhood Centre

Aberfeldy Street

E14 0NU


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