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Coronavirus update: services and support


Information about our latest service updates and places to get support.

UPDATED 16/12/2021

You can find up to date advice on how to keep you and your household safe, including vaccinations, how to get a Covid test locally and extra support for those who need it, on Tower Hamlets Council’s website.

Rapid tests for people without symptoms are now available at Aberfeldy Community Centre and St Paul’s Way Community Centre. Find out more here.

Access our services

  • Log on to MyHARCA (the quickest way to view statements, pay rent or service charges, apply for a parking bay, report ASB, make an enquiry and more)
  • Call us on 0800 035 1991 (make a payment or report an emergency repair)
  • Email us at

Our teams are available for online meetings, home visits and office appointments.

Our Head Office reception at 155 East India Dock Road isn’t open for drop-ins, so please contact us at before you visit.


Repairs in your home

Poplar HARCA is carrying out emergency and non-emergency repairs.

Report emergencies by calling us on 0800 035 1991.

Report non-emergencies by emailing

Our contractors are taking extra safety measures to help keep you and themselves healthy while they work in your home. Find out more here.


Our Estate Services team is focusing on health and safety works.  Please keep 2m away from them as they go about their daily tasks.

Community centres

Our community centres are open.

  • See what’s on at our community centres here
  • HARCA Centres Unlocked FacebookGroup has online health and wellbeing activities for all ages
  • The Hive offers jobs and training advice in person, online and by telephone. Some courses are running in person again with limited numbers
  • Spotlight offers support and activities for young people in person and online
  • Poplar Union has a programme of events and activities

Cafes are also open including Poplar Bakehouse, Bow Brew, Spotlight and The Works Café.

Our centres will continue to support older and vulnerable households, and we are working with local charities, mutual aid groups and Tower Hamlets Council.  If you feel you may need extra help, or are worried about an elderly or vulnerable neighbour, please let us know.

Keep up to date

For more information on how you can take action to protect yourself and others, visit the NHS website.


Helpful links and information

Health information

Information from the Government

Information from Tower Hamlets

Tower Hamlets Council have a set up a phone helpline on 0207 364 3030 to support residents that have been identified as being extremely vulnerable and at the highest risk of severe illness from COVID-19 caused by coronavirus. All other residents who need support can use the online form, to let the council know about their situation and any issues they may face while isolating or managing their care during the coronavirus pandemic.

Financial information & Universal Credit

Local foodbanks

Foodbanks across the country are experiencing high demand. You can support local organisations by making a donation online.

Covid-19 Mutual Aid community groups

Help with shopping and errands

Mental health support

You can find lots of free mental health support in Tower Hamlets and nationwide here.

Support for young people

Volunteering opportunities

Our local community has pulled together to support each other, and many organisations are recruiting more people to help.

Support for business tenants

Find advice and support for our business tenants here.

Tower Hamlets Council


The Metropolitan Police have received reports of coronavirus-related scams:

  • NHS tests: Fraudsters claim to be doing coronavirus tests on behalf of the NHS. If anyone knocks on your door, ignore them and call the Police.
  • Phishing emails: Fraudsters claim to be from research organisations linked to the Centers for Disease Control and Prevention (CDC) and the World Health Organisation (WHO). Don’t click on links or attachments in suspicious or unsolicited emails, and never respond to emails, calls or messages that ask for your personal or financial details. 
  • Free school meals: Fraudulent emails ask for bank details to support those entitled to free school meals. Do not open these emails, and delete immediately. Find out more.
  • Shopping for the elderly: Fraudsters claim to be from supermarkets, take money from elderly residents for shopping and then don’t return. Do not hand over money to anyone knocking on your door and call the Police.
  • Online shopping: If you’re making a purchase from a company or person you don’t know and trust, carry out some research first and use a credit card if you have one. Find out more.

Install the latest software and updates to protect your devices from the latest threats.

Covid-19 repairs informationCovid-19 business tenants