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Advice and support

Our Safeguarding team supports tenants and those who may be at risk.

If you feel that you or someone else is in immediate risk of danger call 999.

We want to ensure the safety and wellbeing of all our residents. You can report a support need about yourself or someone else to our Safeguarding team in private.

We offer support for:

  • Domestic abuse*
  • Adults with additional needs
  • Hoarding
  • Drug and alcohol abuse
  • Elder abuse
  • Financial abuse
  • Family support

We take all reports of support needs seriously. We have dedicated staff and work with specialist services to get you the help and support you need.

Our safeguarding Intervention Manager can also offer support to tenants under 18 years of age. If a young person is involved in ASB or requires support with bullying, peer pressure, family arguments, problems at school, drug or alcohol misuse or any other support needs we can offer guidance and link them in with the correct services.

*Domestic abuse can include, but is not limited to, physical, sexual, financial, psychological and emotional abuse. It can also include female genital mutilation, forced marriage and honour based violence.

To understand how to identify signs of abuse or neglect, you may find it useful to look at the Social Care Institute for Excellence‘s (SCIE) website.

To report a support need, fill out the form below or contact us on 0800 035 1991.

Report a Support Need
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Support Needs

Support Needs
Are you a HARCA resident? *
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When you use forms to get in touch with us, we collect personal information for the purposes of dealing with your enquiry. Our website is developed by Tessellate Design Studio Ltd and they are our data processor. Tessellate Design Studio will only process personal information in line with our instructions. Read their full privacy notice. The information submitted to us may also be stored longer on Poplar HARCA databases for the continuation of services to you. We will not share your information with any third party company unless we have sought your consent or to carry out a legal obligation to you, such as fix a repair. Read our full privacy notice.