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IT and Tech Support Volunteer

To support our older and non-tech savvy locals who need help on their devices, we’re holding drop-in sessions every Tuesday or Friday at Bow Brew Cafe. As a volunteer, you’ll be on hand to provide in-person support from organising files to demonstrating how to use assistive software. You should have some experience in the IT sector and be confident in your abilities to support our community members.

Hours: Between 11am – 2pm (we’re flexible) on Tuesday &/or Friday

 

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Volunteer application

Volunteer application
Name
<b>Name<b>
First
Last
Are you a Poplar HARCA Resident? *
Are you aged 18 or over?
How do you identify your gender? (tick all that apply)

Equalities monitoring

What's your ethnicity?
Do you have a disability or long term health condition?
If yes, please select (tick all that apply)

Social value

In general, how would you say your health is?
I feel like I belong to this neighbourhood

If you're under the age of 18 we require permission from your parent or guardian prior to you volunteering. Please provide their details below.
Parent/Guardian name
<b>Parent/Guardian name</b>
First
Last

More about you

Who should we contact in an emergency?

Emergency contact name
<b>Emergency contact name</b>
First
Last

References

Please provide contact details of two referees who are both willing to provide a character reference. This will involve answering questions on a range of topics from your strengths to areas for development and your time management. Unfortunately we cannot accept references from family or friends. If possible, at least one referee should know you from work, education or volunteering. There are lots of people suitable to provide references, if you are struggling to think of anyone suitable please get in touch and we can discuss your options.

Reference 1

Reference 2

Communication consent

Would you like to receive regular updates about upcoming volunteering events?
If yes, please select (tick all that apply)
If you're currently unemployed, would you like to receive support from our Employment & Training team? *
Data Protection *
When you use forms to get in touch with us, we collect personal information for the purposes of dealing with your enquiry. Our website is developed by Tessellate Design Studio Ltd and they are our data processor. Tessellate Design Studio will only process personal information in line with our instructions. Read their full privacy notice. The information submitted to us may also be stored longer on Poplar HARCA databases for the continuation of services to you. We will not share your information with any third party company unless we have sought your consent or to carry out a legal obligation to you, such as fix a repair. Read our full privacy notice.

Useful Contacts

Sadia Yasmin
Volunteering & Partnerships Officer
0777 941 6360
Sadia.Yasmin@poplarharca.co.uk

Details Benefits Requirements

Description of tasks:

  • Provide in-person or remote technical support to elderly clients for various devices (smartphones, computers, tablets, etc.)
  • Assist with basic troubleshooting, software installations, and device setup
  • Help seniors with managing and organising files, photos, and emails
  • Guide seniors on using assistive technologies or accessibility features on their devices (screen readers, enlarged text, etc.)
  • Troubleshoot and resolve software, hardware, and networking issues
  • Provide recommendations for software updates and device maintenance
  • Maintain clear, empathetic communication with elderly clients, ensuring they feel supported and confident

 

As a volunteer, you will have:

  • Strong knowledge of computer hardware, software, and mobile devices (Windows, macOS, iOS, Android)
  • Experience in providing technical support, particularly to older adults
  • Patience and excellent communication skills, with an empathetic and respectful approach
  • Ability to explain technical concepts in a clear, non-technical manner
  • Knowledge of basic cybersecurity practices and online safety tips for seniors
  • Problem-solving skills and a customer-oriented attitude
  • Experience working with a diverse and multi-cultural community

WHAT CAN WE OFFER:

  • We aim to provide a meaningful experience for you as a volunteer.
  • You will receive a basic induction
  • You will have a named PH Contact
  • We will provide you with an honest reference regardless of how long you are with us.
  • We can promise a safe environment without discrimination and a supportive space to be in

Volunteer application
Name
<b>Name<b>
First
Last
Are you a Poplar HARCA Resident? *
Are you aged 18 or over?
How do you identify your gender? (tick all that apply)

Equalities monitoring

What's your ethnicity?
Do you have a disability or long term health condition?
If yes, please select (tick all that apply)

Social value

In general, how would you say your health is?
I feel like I belong to this neighbourhood

If you're under the age of 18 we require permission from your parent or guardian prior to you volunteering. Please provide their details below.
Parent/Guardian name
<b>Parent/Guardian name</b>
First
Last

More about you

Who should we contact in an emergency?

Emergency contact name
<b>Emergency contact name</b>
First
Last

References

Please provide contact details of two referees who are both willing to provide a character reference. This will involve answering questions on a range of topics from your strengths to areas for development and your time management. Unfortunately we cannot accept references from family or friends. If possible, at least one referee should know you from work, education or volunteering. There are lots of people suitable to provide references, if you are struggling to think of anyone suitable please get in touch and we can discuss your options.

Reference 1

Reference 2

Communication consent

Would you like to receive regular updates about upcoming volunteering events?
If yes, please select (tick all that apply)
If you're currently unemployed, would you like to receive support from our Employment & Training team? *
Data Protection *
When you use forms to get in touch with us, we collect personal information for the purposes of dealing with your enquiry. Our website is developed by Tessellate Design Studio Ltd and they are our data processor. Tessellate Design Studio will only process personal information in line with our instructions. Read their full privacy notice. The information submitted to us may also be stored longer on Poplar HARCA databases for the continuation of services to you. We will not share your information with any third party company unless we have sought your consent or to carry out a legal obligation to you, such as fix a repair. Read our full privacy notice.

Danielle

Business Admin and IT Learner

After being unemployed for five years, Danielle signed up to the 50+ programme.
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