Fob Key

How many Fob Keys can I get?

New tenants at sign up are entitled to at least 2 Fob Keys. Additional Fob Keys can be purchased to accommodate either:

  • The number of bedrooms in the property (1 per room in total)
  • The number of permanent residents in the property above the age of 18 (1 per adult)

Will you replace my Fob Keys for free?

Yes, we can replace Fob Keys free of charge for tenant/leaseholder if the circumstances fall into one of the following criteria:

  • The unit is no longer being recognised by the entry system
  • The unit has been damaged over time due to wear and tear
  • The unit has been stolen (Crime Reference Number must be provided)
  • A formal arrangement has been made between the technical department/security contractors and residents of a particular block.

If the reason for a replacement is not on this list then you will be charged for the fob key.

Whether the replacement is free of charge or not, you will have to provide the following forms of ID (one from each category):

  • Photographic ID (e.g. Driving Licence, Passport, Freedom Pass)
  • Proof of Address (e.g. Bank Statement, Tenancy Agreement, Lease of Property, Utility Bill, Council Tax Statement)

Please Note: In the most extenuating circumstances, a manager’s approval is needed to replace fobs free of charge.

Can I purchase a Fob Key as a Sub Tenant?

As sub tenants of leaseholders have no direct contract with Poplar HARCA we can only issue Fob Keys to the leaseholder or an authorised agency. However if the sub tenant can provide the following documents they will be able to make a purchase:

  • Photographic ID (e.g. Driving Licence, Passport, Freedom Pass)
  • Sub tenancy agreement
  • Letter of authorisation signed by leaseholder or authorised agency

How can I purchase a Fob Key?

You may purchase Fob Keys at Poplar Harca Head Office: 155 East India Dock Road, London, E14 6DA.

Payment can be made by card, cheque or postal order. We do NOT accept cash.

Fob Keys, Entry Cards and Landing Keys are all charged at £10.00 each unless otherwise stated.

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