Where residents other than the lead tenant(s) of a named property require information about the residents' rent accounts, tenancy issues, temporary parking scratchcards or fob keys they must provide the following for our records:

• A signed letter of authorisation from the lead tenant, giving us consent to provide the required service
• The lead tenant's photo ID and the nominee's photo ID (A passport or driving license. For OAPs, freedom passes are fine)
• 2 proofs of address from the lead tenant and the nominee, for example a council tax letter, bank statement, or utillity bill