Anti-social behaviour

We take anti social behaviour seriously. If you’re experiencing ASB, we want to hear from you!  Use the form at the bottom of this page to report ASB

What we will do

We will investigate  your complaints impartially and confidentially.  

We will regularly review your case and keep you updated on progress. We will only take action that you have agreed with once an investigation has taken place.

Legal enforcement will be used as a last resort when other strategies have failed; or if the behaviour is serious enough to justify immediate use.

We work with the Police, London Fire Brigade, Tower Hamlets Council and any other statutory or third sector agency to tackle ASB.

What we won’t do

If the complaint is about something which, even if proven, would not constitute a breach of a tenancy or lease it will not be investigated.

We will not investigate crime or criminal activity. We will co-operate with the Police as requested by them. Anyone reporting a crime or potentially criminal activity will be advised to contact the Police.

Install CCTV at a resident’s request or download/provide footage to any resident who asks for it. We will only provide this to Police at their request.

For more information read our FAQ in the Useful Downloads tab.

Reporting ASB

Registering for an account is the quickest way to report ASB if you are a resident. Login to MyHARCA or register for an account now, it only takes a minute.

Primary Contact Information
Address Details
Case Details
Data Protection

When you use forms to get in touch with us, we collect personal information for the purposes of dealing with your enquiry. We will only store this information on our website for one month. Our website is developed by Red C Ltd and they are our data processor. Red C will only process personal information in line with our instructions. Read their full privacy notice.

The information submitted to us may also be stored longer on Poplar HARCA databases for the continuation of services to you. We will not share your information with any third party company unless we have sought your consent or carry out a legal obligation to you, such as fix a repair. Read our full privacy notice.

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Useful downloads

ASB Incident form

ASB FAQ

Contacts

Police: 

101 (non emergency)

999 (emergency)

Twitter: @PH_ASBTeam

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