Repairs

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As your landlord we are responsible for keeping your home in a good condition and we take this role very seriously.

You can now report and track a repair by creating an account on MyHARCA. Or, fill in the form below and we will get back to you within 10 working days.

Remember that all repairs must be reported as soon as possible. This will stop issues getting worse and possibly affecting your neighbours' homes.

We aim to get your repair resolved as quickly as possible but please remember we always prioritise emergency repairs.  There are some repairs that you are responsible for fixing yourself.

You can download a list of repairs and whose responsibliity they are, plus ways to help maintain your home from the Useful Downloads tab.

Report a repair

Registering for an account is the quickest way to log a repair. Login to MyHARCA or register for an account to automatically track your repairs history.

Data Protection

When you use forms to get in touch with us, we collect personal information for the purposes of dealing with your enquiry. We will only store this information on our website for one month. Our website is developed by Red C Ltd and they are our data processor. Red C will only process personal information in line with our instructions. Read their full privacy notice.

The information submitted to us may also be stored longer on Poplar HARCA databases for the continuation of services to you. We will not share your information with any third party company unless we have sought your consent or to carry out a legal obligation to you, such as fix a repair. Read our full privacy notice.

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