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Island Point and Marsh Wall

Information about the Island Point neighbourhood

About this neighbourhood

This area includes: Burray House Hoy House Island Point Blocks 1-5 Raasay House 225 Marsh Wall

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Burray House, Hoy House, Island Point Blocks 1-5, Raasay House, 225 Marsh Wall

314
Total Properties
183
Rented Properties
4
Leasehold Properties
127
Shared Ownership Properties
94.1%
Repairs Satisfaction
14.0
Average days to complete a repair

Meet your team

Housing Officer Saima Shakir
I am passionate about supporting individuals and families in securing stable, affordable housing. As a Housing Officer I can make a tangible difference in people's lives by offering guidance, resources and advocacy.
Community Safety Officer Farjana Begum
As someone who grew up in Tower Hamlets, I understand the issues residents are experiencing. I want to make a difference and tackle antisocial behaviour to ensure a safer community for all residents..  

Neighbourhood priorities

Litter, rubbish and fly-tipping

We want to create great neighbourhoods for our residents and communities. We appreciate how important it is to keep them free from environmental issues. Our Estate Services team works hard to ensure that our estates are kept free from litter, rubbish and fly tips.

Environmental issues are reported to the Community Safety team and if offenders are identified we will deal with them. Individuals will be recharged the cost of the clearance and if the matter continues to happen, they may face tenancy action.

Antisocial behaviour

Creating a positive and safe community for all residents at Island Point is very important to us. Addressing concerns around antisocial behaviour and supporting young people in enjoying outdoor activities responsibly are key priorities for us.

To ensure everyone feels comfortable, we’ve introduced soft footballs to minimise disturbances, clarified misunderstandings about antisocial behaviour, and improved access to our policies online. We also partnered with Beyond the Bias to bring activities to the doorsteps of the young people in the area. Through initiatives like the Safer Together campaign, we’re taking meaningful steps to strengthen community safety and encourage cooperation among residents.

Investing in your area

Installing heat meters

By law, all homes on communal heating must have heat meters where feasible. So, we are assessing our blocks and arranging installation of meters.

While the communal heating source remains the same, the billing method will change.

  • Find out more about heat networks and heat meters in our FAQS here
  • A list of all of our buildings with a communal heat network is here

Heat Meter Billing

About Heat Meters

Your area is served with a communal plant room, where heating and hot water are produced centrally and delivered to multiple homes via insulated pipes, eliminating the need for individual boilers. Your heating bills are managed by a metering and billing agent who collect on behalf of Poplar HARCA or your energy supplier.

Find out more about heat networks and heat meters in our FAQS here

Island Point energy supplier & billing agent

For Island Point residents, your energy supplier (who oversees the plant room) is Poplar HARCA.

Your metering and billing agent is Sycous.

Telephone:
0333 880 3115

Email:
hello@mysycous.com

View your consumption, pay bills and manage your account here:
https://mySycous.com

Contact us for details of your tariff.

225 Marsh Wall energy supplier

225 Marsh Wall Propco Ltd are the energy supplier for 225 Marsh Wall, so they set your heat tariffs. You’ll need to contact them for information on this.

Community events

Your nearest community centre is: The Welcome Hub

See what’s on here and across our other nearby community centres

The Welcome Hub

155 East India Dock Road
E14 6DA

Monday 9.30am - 12.30pm,
Tuesday - Thursday, 9.30am -12.30pm and 1.30pm - 4.30pm

07879 927 489

The Welcome Hub

Community News

15 / 10 / 2020
At a court hearing last week, the resident was banned...
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30 / 06 / 2020
What did you know about shared ownership before you bought...
Read More