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Important new fire safety information about your home


New fire safety regulations are being introduced across England this January, so we want to make sure you know what we’re doing to keep you safe and what you should if there’s a fire in your home or building.

What to do if there’s a fire

If there’s a fire inside your home or you’re affected by heat and smoke, wherever possible, get out as soon as you can.

Remember to follow these 4 steps:

  1. Get everybody out immediately
  2. Close your doors behind you
  3. Leave via the stairs (do not use the lift)
  4. Call 999 once you’re safely outside, and don’t go back in unless the Fire Brigade say you can.

If your home is affected but you can’t leave the building, call 999 and tell the Fire Brigade where you are. Use towels and sheets around doors to prevent smoke from getting in, and stay as low as possible to avoid breathing in smoke.

If the fire is another part of the building, it’s usually safer to stay put in your home – unless you’re directly affected by heat and smoke, or you’ve been told by us that you should get out if there’s a fire.

Keeping your home and building safe

Your safety is our top priority and we carry out regular checks to your home and building.

You’ll receive a letter and leaflet in the post from us, with more information about what we’re doing to keep your building safe, as well as advice on what you can do to prevent fires from starting and spreading in your home. Please read the leaflet carefully and keep it somewhere safe.

You can also read more on our Fire Safety page.

Fire doors save lives

Your front door and the fire doors in communal areas are really important, because if there’s a fire in your building they can slow down the spread of fire and smoke. A fire door will only work if it’s closed. Never tamper with the self-closing device or wedge fire doors open, as this can cause fire and smoke to spread rapidly.

Please report any faults or damage to fire doors to us.

Report fire safety concerns

If you’re worried about fire safety in your home or building, please let us know. You can get in touch: