We take damp and mould very seriously. If you see damp or mould in your home please report it to us as soon as you can. We'll investigate and do our best to get it sorted.
Let’s make your home safer and healthier together.
Simply fill out our online form and or let us know via your MyHARCA account.
If you need extra support, you can call us to report an emergency repair at any time on 0800 035 1991.
Working in partnership with Zap Carbon, when you report mould to us we send a mould specialist to inspect and clean the area. They will also apply a protective Mould Shield that makes it harder for mould to reappear.
They will share guidance and tips on how to prevent the problem recurring, for example, how to reduce condensation in the home. And they will identify and report back to us any repairs or defects needed so that these can be fixed too.
In the winter months, the moisture in warmer indoor air hits cold surfaces, like windows, and causes condensation to form.
A build-up of condensation can cause mould, which could seriously affect your health. Left untreated, mould can even cause structural issues with your home.
While there are other causes of mould, condensation is the usual suspect – and one of the easiest to prevent.
Having a well-ventilated home (for example by opening your windows) and keeping the heating on are two of the best ways to prevent issues with mould.
During the winter, we know you might want try to shut the cold out by keeping your windows closed and not rely too much on central heating, but it’s important to get the balance right.
The good news is that there’s lots of practical things you can do to prevent both condensation and mould:
We know the increased cost of living is likely to make issues with damp and mould worse, as people find it harder to heat their homes during the winter months.
If you’re struggling with your bills, please get in touch or visit our Cost of Living support page for more help and advice
