Tenant Satisfaction Measures
The Tenant Satisfaction Measures (TSMs) survey is one of the ways we make sure we’re listening to what our residents have to say each year. These measures were introduced by the Regulator of Social Housing to assess how well landlords like us are doing in providing good quality homes and services.
There are 22 measures in total:
- 12 are collected through a tenant perception survey
- 10 are based on performance data held on our systems
In line with the TSM requirements, we only need to survey those living in low-cost rental accommodation, who we call our tenants. The 10 performance measures also include data for those living in low-cost home ownership homes, who we call shared owners, as required.