Housing Ombudsman Service

We are a member of the Housing Ombudsman Service (HOS) which is set up by law to look at complaints about registered housing organisations to provide an independent and impartial service to resolve disputes.

In July 2020, the Housing Ombudsman launched their Complaints Handling Code. Landlords are required to complete a self-assessment against the Code. On this page you can find out more about the Code and how Poplar HARCA adheres to the Code.

The case studies below feature examples and outcomes of some of our experiences with the Housing Ombudsman Service, between March 2017 – August 2019.

Housing Ombudsman Service website Housing Ombudsman Service Landlord's Archive Ombudsman Complaint Handling Code PH Self Assessment Complaint Handling Code Housing Ombudsman Scheme

Case Studies

Delayed Property Purchase

Mr B (name changed) was dissatisfied with Poplar HARCA’s handling of a complaint regarding a delayed property purchase through an…

Major Works Dispute

Mr A (name changed) was dissatisfied with Poplar HARCA’s handling of a complaint regarding a major works cap, so contacted…

Parking Charges

Mr K (name changed) was dissatisfied with Poplar HARCA’s handling of a complaint regarding parking charges, so contacted the Housing…

Shower & Water Pump Installation Request

Miss H (name changed) was dissatisfied with Poplar HARCA’s handling of a complaint regarding the installation of a shower and…

Noise Nuisance

Ms S (name changed) was dissatisfied with Poplar HARCA’s handling of a complaint regarding noise nuisance, so contacted the Housing…

Adaptations delays

Mr B was unhappy with the way we handled his complaint about delays to his repairs and our communication around…

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