Housing Ombudsman Service
We are a member of the Housing Ombudsman Service (HOS) which is set up by law to look at complaints about registered housing organisations to provide an independent and impartial service to resolve disputes.
In July 2020, the Housing Ombudsman launched their Complaints Handling Code. Landlords are required to complete a self-assessment against the Code. On this page you can find out more about the Code and how Poplar HARCA adheres to the Code.
The case studies below feature examples and outcomes of some of our experiences with the Housing Ombudsman Service, between March 2017 – August 2019.
Housing Ombudsman Service websiteHousing Ombudsman Service Landlord's Archive Ombudsman Complaint Handling Code PH Self Assessment Complaint Handling Code