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MyHARCA
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  • About us
    • Who we are
      • Management
      • Governance
      • Value for Money
      • Policies & Publications
      • Awards
      • 20th Anniversary
      • How we’re regulated
    • News
      • Latest news
      • Newsletters
      • Keep Up to Date
    • Compliments & complaints
      • Improving our services
      • Housing Ombudsman Service
      • Energy Ombudsman
    • Get in touch
    • Our performance
    • Resident satisfaction
      • Tenant Satisfaction Measures
    • Partnership investment opportunities
HomeAbout usWho we are

Policies & Publications

Our policies and key publications can be downloaded here and are listed within the categories below.

Annual Reports Corporate Documents Policies Resident Surveys

Annual Reports

Corporate Documents

Policies

Resident Surveys

Poplar HARCA Annual Report and Financial Statements 2026

View Poplar HARCA Annual Report and Financial Statements 2026 (opens in new tab) Download Poplar HARCA Annual Report and Financial Statements 2026

Residents Annual Report 2025-2026

View Residents Annual Report 2025-2026 (opens in new tab) Download Residents Annual Report 2025-2026

Tenant Satisfaction Measures Results 2025

View Tenant Satisfaction Measures Results 2025 (opens in new tab) Download Tenant Satisfaction Measures Results 2025

Tenant Satisfaction Measures Summary of Approach 2025

View Tenant Satisfaction Measures Summary of Approach 2025 (opens in new tab) Download Tenant Satisfaction Measures Summary of Approach 2025

Tenant Satisfaction Measures Survey 2025

View Tenant Satisfaction Measures Survey 2025 (opens in new tab) Download Tenant Satisfaction Measures Survey 2025

PH self assessment against HOS complaint handling code 2026

View PH self assessment against HOS complaint handling code 2026 (opens in new tab) Download PH self assessment against HOS complaint handling code 2026

Annual Complaints and Service Improvement Report 2025-26

View Annual Complaints and Service Improvement Report 2025-26 (opens in new tab) Download Annual Complaints and Service Improvement Report 2025-26

Governing body’s response to Complaints Annual Report 2025-26

View Governing body’s response to Complaints Annual Report 2025-26 (opens in new tab) Download Governing body’s response to Complaints Annual Report 2025-26

Charges policy (2023)

View Charges policy (2023) (opens in new tab) Download Charges policy (2023)

STAIRs policy (Sept 2026)

View STAIRs policy (Sept 2026) (opens in new tab) Download STAIRs policy (Sept 2026)

Equalities, diversity and inclusion policy (Sept 2026)

View Equalities, diversity and inclusion policy (Sept 2026) (opens in new tab) Download Equalities, diversity and inclusion policy (Sept 2026)

Customer care and complaints policy (2026)

View Customer care and complaints policy (2026) (opens in new tab) Download Customer care and complaints policy (2026)

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Poplar HARCA

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