Publication Scheme
This publication scheme organises our published information under the seven classes registered providers must make available under the Social Tenants Access to Information Requirements (STAIRS).
If what you are looking for is not here, you can make a request to dataprotection@poplarharca.co.uk
Governance and Decision Making
- Who we are
- Senior staff names and roles
- Organisational structure and governance
- Risk Management
- Board and Committee meeting summaries
- Decision making processes and policies
- Complaints procedure and policy
- Tenant Consultations (including methodology)
- Tenant meeting minutes and agendas:
Aberfeldy Resident Steering Group
Teviot Resident Steering Group
Spending
- Annual financial statements, including spending, grants and audited accounts
- Use of Service charge revenue:
- Value for Money statement
- Value for Money Scorecard
- Resident Rent Accounts and Statements
- Resident Service Charge Accounts and Statements
3. Housing Stock Management
- Development and Regeneration plans and competed projects
- Maintenance work and programmes:
- Progress towards net zero:
4. Performance
- IDA Results
- Housing Ombudsman Cases
- Credit Rating
- Performance indicators
- Annual financial statements, including spending, grants and audited accounts
- Residents Annual Report, including Health & Safety, maintenance work, number of evictions
- Social Value Report
- Annual Complaints and Service Improvement Report
- Service improvement
- Tenant Satisfaction Measures
- Performance reviews
- Media releases
- Complaints metrics
5. Housing Services
- Description of services
- Advice and guidance for tenants:
Finance and energy advice and support