Energy Ombudsman: Heat Networks

As a Heat Network supplier, we're registered with the Energy Ombudsman, an Ofgem approved regulator for UK gas and electricity.

The Energy Ombudsman independently handles disputes between consumers and energy suppliers.

Energy Bill Relief Scheme

If your communal heating is provided through a Heat Network you could be entitled to a discount on your heating costs.

The government has introduced a range of schemes to support people to pay for their energy bills.

The Energy Bills Discount Scheme runs for 12 months from 1 April 2023 to 31 March 2024 and replaces the Energy Bill Relief Scheme which supported businesses and organisations between 1 October 2022 and 31 March 2023.

This scheme provides a discount on energy prices for non-domestic consumers, including Poplar HARCA, between 1 April 2023 and 31 March 2024 based on certain eligibility criteria.

The scheme means we can apply for a discount to purchase energy which we must in turn pass on to anyone who we re-charge for communal heating, provided through a Heat Network.

Get in touch

Get in touch if you think you’re eligible for the Energy Relief Scheme but have not yet benefited from discounted energy costs.


Alternatively, you can make a complaint. We have 8 weeks to respond to you.

If you disagree with our response, you can contact the Energy Ombudsman.

What is a Heat Network?

Heat Networks are sometimes known as communal or district heating and relate to how a building is heated.  It means residents cannot switch energy supplier, and we, as your managing agent, or landlord, pay energy suppliers directly and recharge you for energy costs.

We employ billing agents ISTA and Sycous to collect energy bills from residents with Heat Network supplies, on our behalf.

Do I live in a building with a Heat Network?

Residential buildings for which we’re responsible and supplied by Heat Networks include:

  • Baler Court
  • Bight Court
  • Braid Court
  • Hockle Court
  • Island Point
  • Jenny Court
  • Jolles House
  • Lanyard Court
  • Lariat Court
  • Luff Court
  • Marsh Wall
  • Maypole Court
  • Shackle Court
  • Sheave Court
  • Skein Court
  • Thimble Court








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