We know that we don’t always get it right, which is why we continually listen to residents to improve our services.
We have a number of groups and services available for residents to share ideas and feedback. The case studies below feature examples of how listening to feedback helps shape the way we do things, through complaints, resident feedback and performance data.
Estate Boards meet to discuss local issues including antisocial behaviour, estate cleaning, housing and community activities and other ways to…
Residents raised concerns about damp and humidity as well as how to manage energy efficiently at home. As a result,…
We’ve introduced a dedicated team to deal with all parking enquiries and issues
A resident struggling with an overgrown garden inspired us to start our own ‘Good Gym’ style volunteering project
Enquiries from residents on a complex major works project led to a new way of consultation
Mr T (name changed) submitted a complaint after a surveyor missed a scheduled appointment.
Our Board members have the ultimate responsibility for all actions taken in Poplar HARCA’s name. They delegate to Committees to…
Ms C (name changed) was dissatisfied with Poplar HARCA’s handling of a complaint regarding noise nuisance, so submitted a Community…
The Tower Hamlets Youth Independent Advisory Group (YIAG) is a group of twelve 15-19 year olds who work closely with…
