We know that we don’t always get it right, which is why we continually listen to residents to improve our services.
We have a number of groups and services available for residents to share ideas and feedback. The case studies below feature examples of how listening to feedback helps shape the way we do things, through complaints, resident feedback and performance data.
Estate Boards meet to discuss local issues including antisocial behaviour, estate cleaning, housing and community activities and other ways to…
In July 2020, the Housing Ombudsman Service (HOS) published a new Complaint Handling Code.
The Tower Hamlets Youth Independent Advisory Group (YIAG) is a group of twelve 15-19 year olds who work closely with…
Ms C (name changed) was dissatisfied with Poplar HARCA’s handling of a complaint regarding noise nuisance, so submitted a Community…
Our Board members have the ultimate responsibility for all actions taken in Poplar HARCA’s name. They delegate to Committees to…
Mr T (name changed) submitted a complaint after a surveyor missed a scheduled appointment.
Enquiries from residents on a complex major works project led to a new way of consultation
