Report Repairs

As your landlord we are responsible for keeping your home in a good condition and we take this role very seriously.

During the coronavirus pandemic, we are only carrying out essential repairs:

  • heating or hot water and gas servicing
  • electrical emergencies
  • security locks and window restrictors
  • severe leaks
  • work required to preserve the safety of residents or the structure of a building
  • communal and estate repairs including lifts
  • works in our empty properties

Read our full information about essential repairs.

To report an essential repair, please call us on 0800 035 1991.

There are some repairs that you are responsible for fixing yourself. Before reporting, please view the repairs responsibility list. We have put together how-to repairs videos & useful resources so that you can carry out basic repairs jobs at home, without having to book an appointment or wait for an engineer.

In the winter months, moisture in the warm air hits cold surfaces which causes condensation to form. A buildup of condensation can cause mould. Read our top tips for winter to help prevent condensation.

Winter is the busiest time of the year for our heating contractors. If you have heating or hot water issues, report a repair as soon as possible to avoid a delay in getting the problem fixed.


Repairs ResponsibilitiesRepairs FAQsCovid-19 Repairs InfoTop tips for winterHow-to repairs videos & useful resources