As your landlord we are responsible for keeping your home in a good condition and we take this role very seriously.
Priority for repairs is assessed according to the seriousness of the repair that has been reported.
|Emergencies (respond within 4 hours)||Non-emergencies (respond within 14 days)|
|Repairs needed to safeguard safety or the structure of the building, including:
||Repairs that do not pose an immediate threat to people or the building, including:
Report emergencies by calling us on 0800 035 1991.
Report non-emergencies by emailing email@example.com.
There are some repairs that you are responsible for fixing yourself. Before reporting, please view the repairs responsibility list. We have put together how-to repairs videos & useful resources so that you can carry out basic repairs jobs at home, without having to book an appointment or wait for an engineer.
In the winter months, moisture in the warm air hits cold surfaces which causes condensation to form. A buildup of condensation can cause mould. Read our top tips for winter to help prevent condensation.
Winter is the busiest time of the year for our heating contractors. If you have heating or hot water issues, report a repair as soon as possible to avoid a delay in getting the problem fixed.
Repairs ResponsibilitiesRepairs FAQsCovid-19 Repairs InfoTop tips for winterHow-to repairs videos & useful resources