As your landlord we are responsible for keeping your home in a good condition and we take this role very seriously.
You can now report and track a repair by creating an account on MyHARCA and we will get back to you within 10 working days.
Remember that all repairs must be reported as soon as possible. This will stop issues getting worse and possibly affecting your neighbours’ homes.
We aim to get your repair resolved as quickly as possible but please remember we always prioritise emergency repairs. There are some repairs that you are responsible for fixing yourself, before reporting please view the repairs responsibility list. We have put together how-to repairs videos & useful resources so that you can carry out basic repairs jobs at home, without having to book an appointment or wait for an engineer.
In the winter months, moisture in the warm air hits cold surfaces which causes condensation to form. A buildup of condensation can cause mould. Read our top tips for winter to help prevent condensation.
Winter is the busiest time of the year for our heating contractors. If you have heating or hot water issues, report a repair as soon as possible to avoid a delay in getting the problem fixed.
Report a RepairRepairs ResponsibilitiesRepairs FAQsCovid-19 Repairs InfoTop tips for winterHow-to repairs videos & useful resources