Need a repair?

Mould and condensation

If you see damp or mould in your home, please report it straightaway through your MyHARCA account or via our online form.

You can also find out more about the causes of damp and mould, and how you can help prevent it here.

How to report a repair

For non-urgent repairs, please email us at repairsteam@poplarharca.co.uk

If you have an urgent repair or emergency in your home, please call us at any time on 0800 035 1991.

What is an emergency repair?

Priority for repairs is assessed according to the seriousness of the repair that has been reported.

Emergencies (respond within 4 hours)

Non-emergencies (respond within 14 days)

Repairs needed to safeguard safety or the structure of the building, including: Total loss of electric power Total loss of cold water supply Total loss of space or water heating Total failure of communal lighting Structural damage caused by storm, accident or flood Unsafe power, lighting or electrical fitting Toilet not flushing where there is no other working toilet in the dwelling Blocked drain causing upsurge of wastewater Burst pipe or uncontrollable leak Lift fault Loose or detached banister or handrail Glazing repair where there is risk Insecure property as a result of a break in, hate crime, or domestic violence

Repairs that do not pose an immediate threat to people or the building, including: Contained water leaks Repair or renewal of waste water pipes, defective ball valves, faulty taps Defective sink, bath or hand wash basin Toilet not flushing where there is another working toilet Defective individual power points, lights and switches or socket outlets Individual door entry phone not working Broken mechanical extractor fan Faulty radiator Replacement of fixtures and fittings Blocked or leaking rainwater pipes Minor repairs to external doors, windows and roofs Repairs to external rendering or air vents Repairs to garages, sheds, fences

There are some repairs that you are responsible for fixing yourself. Before reporting, please click on the button ‘Repairs responsibilities’ on this webpage.

How-to repair tips

We’ve put together how-to repairs videos & useful resources so that you can carry out basic  jobs at home, without having to book an appointment or wait for an engineer.

 

 

Repairs responsibilitiesRepairs FAQsOur response to the RSHMould and condensation policyTop tips for winterHow-to repair guides