Report Repairs

As your landlord we are responsible for keeping your home in a good condition and we take this role very seriously.

Priority for repairs is assessed according to the seriousness of the repair that has been reported.

    Emergencies (respond within 4 hours)          Non-emergencies (respond within 14 days)
Repairs needed to safeguard safety or the structure of the building, including:

  • Total loss of electric power
  • Total loss of cold water supply
  • Total loss of space or water heating
  • Total failure of communal lighting
  • Structural damage caused by storm, accident or flood
  • Unsafe power, lighting or electrical fitting
  • Toilet not flushing where there is no other working toilet in the dwelling
  • Blocked drain causing upsurge of wastewater
  • Burst pipe or uncontrollable leak
  • Lift fault
  • Loose or detached banister or handrail
  • Glazing repair where there is risk
  • Insecure property as a result of a break in, hate crime, or domestic violence
Repairs that do not pose an immediate threat to people or the building, including:

  • Contained water leaks
  • Repair or renewal of waste water pipes, defective ball valves, faulty taps
  • Defective sink, bath or hand wash basin
  • Toilet not flushing where there is another working toilet
  • Defective individual power points, lights and switches or socket outlets
  • Individual door entry phone not working
  • Broken mechanical extractor fan
  • Faulty radiator
  • Replacement of fixtures and fittings
  • Blocked or leaking rainwater pipes
  • Minor repairs to external doors, windows and roofs
  • Repairs to external rendering or air vents
  • Repairs to garages, sheds, fences

Report emergencies by calling us on 0800 035 1991.

Report non-emergencies by emailing

There are some repairs that you are responsible for fixing yourself. Before reporting, please view the repairs responsibility list. We have put together how-to repairs videos & useful resources so that you can carry out basic repairs jobs at home, without having to book an appointment or wait for an engineer.

In the winter months, moisture in the warm air hits cold surfaces which causes condensation to form. A buildup of condensation can cause mould. Read our top tips for winter to help prevent condensation.

Winter is the busiest time of the year for our heating contractors. If you have heating or hot water issues, report a repair as soon as possible to avoid a delay in getting the problem fixed.


Repairs ResponsibilitiesRepairs FAQsCovid-19 Repairs InfoTop tips for winterHow-to repairs videos & useful resources