The information below outlines which repairs responsibilities belong to Poplar HARCA, and which to tenants. Leaseholders' responsibilities are outlined in their lease.
- If you need extra assistance with repairs that are your own responsibility please let us know, as in certain circumstances we may be able to help.
- Sometimes we need to replace an item because it is no longer possible to repair it. New fixtures and fittings will usually be installed within 21 days.
For further information, check your tenancy agreement or lease, especially about guardianship, Shared Ownership, affordable rent, and market rent homes.
Poplar HARCA’s responsibility
|You must carry out minor maintenance to your home and put right any damage caused by inappropriate action or inaction.
Contents insurance: You’re responsible for insuring the contents of your home and garden.
|We must keep the outside of your home, the structure and fixtures and fittings that we are responsible for in a reasonable state of repair.
Inside tenants’ homes:
Buildings insurance: We will insure the structure of your home (excluding any fixtures and fittings) and any shared areas we are responsible for.