Bath | Poplar HARCA / Leaseholder | 21 days |
Electric shower unit (disabled adaptation) | Poplar HARCA / Leaseholder | 1 hour |
Shower curtain and/or rail | Tenant / Leaseholder | 21 days (rechargeable) |
Flexible shower hoses and head | Tenant / Leaseholder | 21 days (rechargeable) |
Wash hand basin | Poplar HARCA / Leaseholder | 21 days |
WC pan | Poplar HARCA / Leaseholder | 5 days |
WC cistern including ball valve and syphon | Poplar HARCA / Leaseholder | 3 days |
WC flushing mechanism when only toilet in the property | Poplar HARCA / Leaseholder | 1 hour |
Tap to basin or bath | Poplar HARCA / Leaseholder | 5 days |
Bath panel | Tenant / Leaseholder | 21 days (rechargeable) |
Plug & chain to basin or bath | Tenant / Leaseholder | 21 days (rechargeable) |
Mastic sealant to basin, bath or shower | Poplar HARCA / Leaseholder | 21 days |
Toilet seat including tightening and adjusting | Tenant / Leaseholder | 21 days (rechargeable) |
Toilet roll holder | Tenant / Leaseholder | 21 days (rechargeable) |
Blocked basin, bath or shower where tenant has tried to clear and problem remains Please note: this will be a recharge to the resident if the blockage could have been prevented or cleared by the resident (e.g. hair) | Poplar HARCA / Leaseholder | 3 days |
Clear blocked WC where tenant has tried to clear and problem remains Please note: this will be a recharge to the resident if the blockage could have been prevented or cleared by the resident (e.g. flushing of nappies, wipes) | Poplar HARCA / Leaseholder | 3 days |
Splash back tiles to bath and wash hand basin three courses high | Poplar HARCA / Leaseholder | 21 days |
Burst pipe resident responsible for turning off stopcock and taking action to minimise damage | Poplar HARCA / Leaseholder | 1 hour |
Minor leak to hot and cold water pipe including running overflow resident responsible for taking action to minimise damage | Poplar HARCA / Leaseholder | 3 days |
Vinyl floor covering | Poplar HARCA / Leaseholder | 21 days |
Bathroom and/ or WC door | Poplar HARCA / Leaseholder | 21 days |
Bolt or lock on bathroom or WC door | Tenant / Leaseholder | 21 days (rechargeable) |
Bathroom cabinets or shaver lights | Tenant / Leaseholder | We do not carry out this work |
Cleaning and removal of mould growth as a result of life style conditions | Tenant / Leaseholder | 21 days (rechargeable) |
Any item installed by the resident | Tenant / Leaseholder | 21 days (rechargeable) |
Any item damaged or neglected - either deliberately or accidentally - by the resident, their family or guests | Tenant / Leaseholder | 21 days (rechargeable) |