26/03/2024
Our Community Panel, a group of six residents, have developed a set of new engagement standards to make sure every resident’s voice is heard and valued.
Developed by and for residents, to improve how we listen to and act on your feedback, our Community Panels’ recommendations are based on:
- lived experiences
- research carried out over a year with housing and engagement specialists.
The standards form part of our new Resident Engagement strategy and will be taken up by:
- every team at HARCA
- our partners
- and our contractors.
Three steps
Our new approach to resident engagement requires our teams to follow three easy steps:
- listening to you
- learning from what you tell us
- taking action to improve your services.
Find out more from the Community Panel in this 2-minute film.