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Coronavirus Covid-19: Repairs information

06/07/2020

Information about emergency and essential repairs, and some useful resources.

Emergency and essential repairs

During the coronavirus pandemic, we are only carrying out emergency and essential repairs.

    Essential repairs          Non-essential repairs
  • no heating in Winter*
  • electrical emergencies*
  • security locks and window restrictors*
  • severe leaks*
  • leaks which can be contained
  • work required to preserve the safety of residents or the structure of a building*
  • lifts which are out of service*
  • communal and estate repairs
  • works in our empty properties
  • gas servicing
  • minor day-to-day repairs, adjustments or inspections
  • mould and condensation
  • finishings including decoration, plastering, tiling and flooring
  • bath panel renewals
  • replacements
  • any repair required as a result of damage, neglect or misuse by the resident

*This is an emergency repair which you can report by calling us on 0800 035 1991.

For essential repairs and enquiries, email repairsteam@poplarharca.co.uk.

We are not logging or booking non-essential repairs at the moment. If in a month’s time the repair is still needed, please contact us for advice.

Communal and estate works will continue as usual because there is no risk of close contact between people.

Repairs in your home

Our contractors are taking extra safety measures to help keep you and themselves healthy while they work in your home.

  • They will wash their hands when they arrive and before they leave your property
  • They may wear masks, gloves and use hand sanitiser
  • They may use an antibacterial cleaning solution or wipes on surfaces in the area they are working in

Our staff are only working if they’re fit and healthy, and we’re asking you to confirm the same before letting repairs staff into your home.

In line with Government advice, please keep your distance while they are working. If possible elderly, pregnant or vulnerable residents should stay in a different room or keep at least 2 metres away.

Our contractors also have steps in place to help people in isolation as much as possible, for example, they can drop off temporary heating equipment with no contact.

Gas servicing

We have a legal responsibility for gas safety in our tenanted homes. This means we must:

  • Repair and maintain gas pipework, flues and appliances in safe condition
  • Ensure an annual gas safety check on each appliance and flue
  • Keep a record of each safety check

Gas safety is so important, we are continuing to carry out annual safety checks during lockdown.

K&T Heating is following government advice when they visit tenants’ homes:

  • They wear full PPE
  • They carry disinfecting wipes, and will clean the area after the service
  • They will stay 2 metres away from anyone in the property

If you are worried because you, or someone you live with, is self-isolating or shielding, let us know on 0800 035 1991 or info@poplarharca.co.uk

Useful resources

We have put together some how-to videos and useful resources so that you can carry out basic repairs jobs at home in the meantime, without having to book an appointment or wait for an engineer.

Covid-19 services and supportCovid-19 business tenants How-to repairs videos & useful resources