Customer Service

Gain the skills needed to work in a customer facing role.

On this course you will complete:

Highfields L2 Award in Customer service

The full course is free.

This is a one day course, perfect for learners who want to work or progress in Retail, Hospitality and many other customer facing roles.

What you’ll learn

You will cover topics such as:

Understanding how to work in a customer service environment
Communication in customer service
The principles of personal performance and development
The principles of working in a business environment
Working with others in a business environment

Eligibility criteria

To join, you must:

be 18-24 years old
live in Tower Hamlets
have the right to live and work in the UK
not be on a student or care visa
not be in education or training
be unemployed and not on benefits

If you would like to receive information about all of our upcoming training courses, please subscribe to our mailing list.

If you are interested

Please complete the form in the link below to register your interest and check your eligibility. We will contact you from mid/late January to provide you with more information and dates for the course.

If you would like to contact us for any reason, please email us at thehivetraining@poplarharca.co.uk or call 020 7510 9770.

Apply