Handling of antisocial behaviour (October 2024)
Mr H was unhappy about how we responded to reports of antisocial behaviour (ASB).
Summary
A resident raised concerns about how we responded to reports of antisocial behaviour (ASB). They alleged that we failed to properly record or address their complaints and had documented false information regarding the incidents.
The Housing Ombudsman reviewed the case, including the resident’s complaint, our response, and supporting evidence. The review focused on whether our handling of the ASB reports met the required standards of fairness and accuracy.
Outcome
Under paragraph 41.c of the Housing Ombudsman Scheme, the complaint was deemed outside our jurisdiction because it had already been subject to court proceedings.
We provided evidence confirming that the resident had the opportunity to raise concerns about its handling of ASB and alleged inaccuracies in its records during the legal process.