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How we're performing

Each year, our Board and Services Committee sets targets for service performance. These are tracked by managers and teams to help us achieve our Strategic Plan.

The data shown is from 1 April to today, or to the date shown on the graphics, where we collect the statistics at the end of each quarter.

We’ll be adding more indicators to this page so you can also see how we’re performing. If there’s an indicator you want to see here, let us know.

Our strategic themes

Service satisfaction Icon

Service satisfaction

Successful places Icon

Successful places

Committed workforce Icon

Committed workforce

Strong foundations Icon

Strong foundations

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0%
Residents satisfied with most recent repair
As at 29/10/2025
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Residents satisfied with most recent repair

A chart showing the resident satisfaction level with their most recent repair
95.9%

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0

Days

Average number of days to complete a repair
As at 29/10/2025
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Average number of days to complete a repair

A chart showing the average completion time for a repair
10.2

Days

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0%
Percentage of estate cleaning & horticulture rated very good or satisfactory
As at 30/06/2025
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Percentage of estate cleaning & horticulture rated very good or satisfactory

A chart showing the percentage of estate cleaning & horticulture rated very good or satisfactory
92.1%
0
Number of local people into jobs
As at 30/06/2025
0
Number of local people volunteering
As at 30/06/2025
0
Number of local people taking part in health related activities
As at 30/06/2025
0
Number of young people engaging with Spotlight, our youth service
As at 30/06/2025
0
Number of local people into accredited training
As at 30/06/2025

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0%

Last 12 months performance

Percentage of complaints responded to within target date
As at 29/10/2025
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Percentage of complaints responded to within target date

A chart showing the Percentage of complaints responded to within target date
90.6%

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0%
Percentage of people who escalated their complaint
As at 29/10/2025
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Percentage of people who escalated their complaint

A chart showing the percent of people who escalated their complaint
50%
0
Number of residents supported by our safeguarding team
As at 30/06/2025

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0
Number of residents using MyHARCA, our resident portal
As at 29/10/2025
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Number of residents using MyHARCA, our resident portal

A chart showing the number of residents with an account MyHARCA, your resident portal
5328
Data Last Updated 29/10/2025 3:15PM