Resident communications survey

About you

What age range are you?

What kind of home do you live in?

A flat

A house

Other (please state):Other (please state):

Please confirm if you are a:

Poplar HARCA tenant e.g. you rent your home with us

Leaseholder e.g. you own a lease on your home

Shared owner e.g. you part-own, part-rent your home

I'm not sure

Other (please specify):Other (please specify):

Do you have access to the internet at home or via a smartphone?

Yes

No

Sometimes

What's your preferred language?

Do you have any accessibility needs relating to communication?

No

Yes (please specifiy):Yes (please specifiy):

Keeping you informed

How do you currently receive news and updates from us? (select all that apply)

How satisfied are you with the current communication you receive from us?

In your opinion, what works well about how we currently share news and updates with you?

Is there anything you feel doesn't work well or could be improved?

How often would you like to receive updates or communications from us?

Multiple times a week

Weekly

Fortnightly

Monthly

Every couple of months

Only when there's important news

Other (please specify):Other (please specify):

Do you feel we keep you suitably up to date about the follow areas? (select all that apply)

Are there any topics you'd like to hear more about?

Are there any topics you'd like to hear less about?

How would you most like to receive news and updates from us? (select up to 3)

Email newsletters from Poplar HARCA

Emails from staff or teams

Printed newsletters or flyers

Community noticeboards

Social media (e.g., Facebook, Instagram, TikTok)

Website or MyHARCA resident portal

SMS/text messages

Community meetings or events

Other (please specify):Other (please specify):

How would you least like to receive news and updates from us? (select up to 3)

Email newsletters from Poplar HARCA

Emails from staff or teams

Printed newsletters or flyers

Community noticeboards

Social media (e.g., Facebook, Instagram, TikTok)

Website or MyHARCA resident portal

SMS/text messages

Community meetings or events

Other (please specify):Other (please specify):

Please tell us why you chose these answers:

Staying connected

Do you follow us on social media? (select all that apply)

Yes, on Instagram

Yes, on Facebook

Yes, on TikTok

No, I don't follow you on social media

I didn't know you were on social media

I don't use social media

If you follow us on more than one channel, please tell us which one you prefer and why?

If you follow us on social media, how would you rate the quality of the news and updates we share?

Excellent

Good

Fair

Poor

Please tell us why you chose this answer:

How often do you visit our website for news and updates?

Several times a month or more

Once or twice a month

A couple of times a year

Only if I'm looking for something specific

Never

If you visit our website, how would you rate your experience of finding news and updates?

Excellent

Good

Fair

Poor

Please tell us why you chose this answer:

Your thoughts and feedback

Do you feel that our communications reflect your needs or interests as a resident?

Yes, very well

Yes, somewhat

No, not really

No, not at all

Please tell us why you chose this answer:

Have you ever had difficulty understanding our messages due to language, terminology or format?

Yes

No

Not sure

If you said yes, please provide details:

Is there anything that would make it easier for you to stay informed about our news and updates?

Do you have any other comments you'd like to share?

Prize draw

If you’d like to be entered into our prize draw to win a £50 shopping voucher, please enter your details below. By entering your details, you consent to Poplar HARCA collecting and processing your personal data for the purpose of entering you into the prize draw. Your data will be handled securely and only shared with Tessellate Design Studio Ltd, our website provider, who processes data on our behalf. It will not be used for any other purpose or shared with third parties unless required by law. For more information, please read Poplar HARCA’s privacy notice and Tessellate Design Studio’s privacy notice.

Full name

Address

Email address

Phone number