News

26/06/2026

Your views are shaping our services

We’ve now published the full survey results of our 2025 Tenant Satisfaction Measures (TSM) survey, along with the actions we’re taking in response to your feedback. From our new neighbourhood model and dedicated Property Inspector roles for complex repairs, to monthly estate walkabouts and tenancy audits, we’re using your feedback to make improvements where they matter most.

25/06/2026

Introducing One Team Neighbourhoods

Shaped by resident feedback, designed to improve your service.

25/06/2026

Serkan finds his way home in Poplar Riverside

After two years of searching and a few setbacks along the way, Serkan has finally found a place to call his own in Poplar Riverside, thanks to shared ownership.

24/06/2026

One winner, four incredible stories

We had plenty to celebrate at this year’s Women in Housing and Housing Heroes Awards. Terri, one of our team, was named Inclusion Champion of the Year, while two more team members and our Estate Services team were also award finalists.

23/06/2026

Support during the heatwave

The UK Health Security Agency (UKHSA) has issued a RED Heat Health Alert this week, due to the hot weather.

17/06/2026

UPDATE: Devons Road Water Pressure

10/06/2026

Behind the scenes with Elizabeth Williams, our Chief Operating Officer

Welcome back to our ‘Behind the scenes’ series, where we’re profiling the people shaping our homes, services and neighbourhoods. Elizabeth Williams (or Lizzie, as many people know her) has recently stepped into the role of Chief Operating Officer. It’s a role right at the centre of HARCA, bringing together both the services residents rely on and the systems that support our staff to do their best work.

28/05/2026

Pride in Poplar: a quieter side of East London’s LGBTQ+ life

Every June, Pride Month is celebrated across the country. It’s a chance to champion LGBTQ+ people, their history, and the challenges they’ve overcome. As a community shaped by many different backgrounds and cultures, it’s also a chance to reflect on the different ways people across East London experience identity, belonging, and visibility.

27/05/2026

Your guide to summer in E14

Plan your summer locally with festivals, waterside activities and community events taking place across Poplar and Bow.

06/05/2026

Behind the Scenes with Ian Lamprell, Director of Development

For this ‘Behind the Scenes’ feature we’re spending time with Ian Lamprell, who recently stepped into the role of Director of Development after 15 years at Poplar HARCA.

01/05/2026

80% of tenants say they’re satisfied with our services

Thank you to everyone who shared their views in last year’s Tenant Satisfaction Measures (TSM) survey. Your feedback helps us understand what’s working well and where we need to focus on improving.

23/04/2026

Poplar lights up summer with the Festival of Britain

This summer, Poplar is celebrating the 75th anniversary of the Festival of Britain, shining a light on our past, present and future through a series of community‑focused events across E14.