News

01/05/2026

80% of tenants say they’re satisfied with our services

Thank you to everyone who shared their views in last year’s Tenant Satisfaction Measures (TSM) survey. Your feedback helps us understand what’s working well and where we need to focus on improving.

16/04/2026

Behind the scenes with Barry Waller, our Director of Assets

Welcome back to our ‘Behind the Scenes’ series, where we’re shining a light on our new Leadership team. When you meet Barry Waller, our new Director of Assets, his passion for safe, warm homes comes through straight away. With over 25 years in social housing and nearly four years at HARCA, his new role brings together everything he cares about: residents, safety and long term investment in the homes across our neighbourhoods.

23/03/2026

The home visit that opened new doors for The Haggertys

On a cold, rainy afternoon in December last year, our colleagues George and Rhapsody knocked on residents Mr and Mrs Haggerty’s door – a visit the couple didn’t realise would change everything. They’d been managing as best they could, juggling health challenges and rising costs, unaware that they were entitled to more financial support. Thanks to our Big Winter Outreach programme, they were finally able to understand and access the help available to them.

23/02/2026

Keeping your communal areas and balconies safe

Your safety is our priority. One of the simplest ways we can look out for ourselves, and our neighbours is by keeping shared spaces clear and using balconies safely.

Clear corridors and tidy balconies help reduce fire risks and ensure everyone can get out quickly in an emergency.

23/01/2026

UPDATE: Devons Road Water Pressure

15/12/2025

Danielle Bishop on the power of housing with a heart

We believe housing is more than bricks and mortar – it’s about people, families, and communities. Danielle Bishop leads our Housing team with one clear purpose: helping residents feel safe, secure, and part of a community they love.

26/11/2025

A new way to live in Tower Hamlets

For Bianca and her parents, moving into their new home at One Thames Quay has meant more than just a fresh start.

19/11/2025

Staying warm and supported this winter

We know this time of year can bring extra challenges, but you don’t have to face them alone. If you’re worried about bills or keeping your home in good shape, we’re here to help you stay safe and comfortable during the colder months.

23/09/2025

Have your say on our services

This survey is now closed. Thank you to everybody who took part. We will be sharing the results, along with how your feedback will shape our services, soon.

18/09/2025

Keeping your children safe at home

Accidents happen at home - and every year children are sadly hurt by falling from windows and balconies. But the good news is these accidents can be prevented.

17/09/2025

Keeping our estates tidy together

Keeping our community clean and green starts with how we use our communal bins. It might seem like a small thing but putting rubbish in the right bins makes a big difference to our estates.

11/08/2025

Win a £50 voucher for sharing your views

This survey is now closed. Thank you to everybody who took part - we'll be in touch with the winner of the £50 prize draw soon.