Homes & services
16/07/2026
The things you love, covered
Summer is a great time to relax, enjoy longer days and spend time with family and friends. But it's also worth taking a moment to think about the things that make your house a home.
Read More14/07/2026
No ifs, no butts, no BBQS on balconies – staying safe this summer
As temperatures continue to remain high across London this summer, we're reminding residents how simple actions can help keep everyone safe.
Read More06/07/2026
Building safety through my lens
What does it really mean to feel safe at home? Hattie Hussein, our Building Safety Manager, shares the human side of making high-rise living safer.
Read More29/06/2026
Let’s talk community safety
Your safety at home and in your neighbourhood matters to us. That’s why we’re taking part in Antisocial Behaviour Awareness Week (29 June-5 July) – sharing clear information, support, and simple ways to report concerns in your community.
26/06/2026
Your views are shaping our services
We’ve now published the full survey results of our 2025 Tenant Satisfaction Measures (TSM) survey, along with the actions we’re taking in response to your feedback. From our new neighbourhood model and dedicated Property Inspector roles for complex repairs, to monthly estate walkabouts and tenancy audits, we’re using your feedback to make improvements where they matter most.
Read More25/06/2026
Introducing One Team Neighbourhoods
Shaped by resident feedback, designed to improve your service.
Read More01/05/2026
80% of tenants say they’re satisfied with our services
Thank you to everyone who shared their views in last year’s Tenant Satisfaction Measures (TSM) survey. Your feedback helps us understand what’s working well and where we need to focus on improving.
16/04/2026
Behind the scenes with Barry Waller, our Director of Assets
Welcome back to our ‘Behind the Scenes’ series, where we’re shining a light on our new Leadership team. When you meet Barry Waller, our new Director of Assets, his passion for safe, warm homes comes through straight away. With over 25 years in social housing and nearly four years at HARCA, his new role brings together everything he cares about: residents, safety and long term investment in the homes across our neighbourhoods.
23/03/2026
The home visit that opened new doors for The Haggertys
On a cold, rainy afternoon in December last year, our colleagues George and Rhapsody knocked on residents Mr and Mrs Haggerty’s door – a visit the couple didn’t realise would change everything. They’d been managing as best they could, juggling health challenges and rising costs, unaware that they were entitled to more financial support. Thanks to our Big Winter Outreach programme, they were finally able to understand and access the help available to them.
23/02/2026
Keeping your communal areas and balconies safe
Your safety is our priority. One of the simplest ways we can look out for ourselves, and our neighbours is by keeping shared spaces clear and using balconies safely.
Clear corridors and tidy balconies help reduce fire risks and ensure everyone can get out quickly in an emergency.
15/12/2025
Danielle Bishop on the power of housing with a heart
We believe housing is more than bricks and mortar – it’s about people, families, and communities. Danielle Bishop leads our Housing team with one clear purpose: helping residents feel safe, secure, and part of a community they love.
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