Homes & services


Working with residents to improve our repairs service

Paul Stannard recently joined us as our new head of resident experience to help us improve the service our residents receive when they have an issue with a repair.

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Lift programme

We are refurbishing the lifts to a number of Poplar HARCA's buildings as part of our planned maintenance programme.

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No ifs, no butts, no BBQS on balconies

You can help keep where you live clean and safe by binning your cigarette butts and never using barbecues on balconies or in communal areas.

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Have your say on a new property standard

We're asking residents for their thoughts on a new property standard for our tenanted homes.

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New affordable family homes in Bow

Six local families have moved into new affordable homes for rent, in Bow.

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Beware of bogus callers

Sadly, we sometimes receive reports of bogus callers knocking on our resident’s doors. You should never let anybody you’re not expecting into your home. If someone says they’re from Poplar HARCA but you’re not sure who they are, please call us on 0800 035 1991 to check.

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Supporting residents to thrive through safeguarding

Our Housing department specialises in offering support to residents who need it through our dedicated Safeguarding team. Here, Jeanie Harrison, our Safeguarding Manager, shares some of the team’s latest stories of successfully helping local people to live happily in their homes.

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Government Building Safety update

The Secretary of State for Levelling Up, Housing and Communities has made a statement about the Government’s renewed approach to building safety.

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We’re looking for local people to join our Committees

Are you local to Poplar & Bow, with an interest in supporting us to empower our residents and create opportunities for the community?

We’re looking for skilled and passionate people who can help increase our impact and work with us to build a stronger organisation both now and in the future.

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Kirkby & Thorn Apartments – amends to ground rent clause in leases

When Countryside Properties plc issued the lease to properties at Kirkby & Thorn Apartments it included a clause which means the cost of the ground rent will double more frequently than every 20 years.

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Resident Survey: Have your say on our services

Feedback & win £100 Amazon voucher

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Get help with your heating bills this Winter

The Government has two schemes to help those eligible with their heating bills during the Winter.

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