Brownfield

• collaborate with authorities: partnering with local police, increasing patrols, and using surveillance to monitor illegal activity. We encourage residents to contact the Police or contact Crime Stoppers to report anonymously
• build community engagement: building trust with tenants, educating residents about spotting and reporting drug dealing
• develop environmental design: improving lighting, securing entryways, maintaining properties, and using CCTV to deter criminal behaviour
• provide tenant support: offering referrals to addiction support and signposting to where they may access help
• enforce tenancy agreements: if the same individuals are perpetrating antisocial behaviour continually we will take legal action, including eviction, for drug-related violations
• look at data and intelligence: tracking hotspots and using reports from residents and Police to target resources
• work on youth and diversion programmes: our Safeguarding Interventions Manager will work with young people and partner agencies to deter young people from engaging in drug dealing

If you live in the following block:

• Carradale House

Your area is served with a communal plant room, where heating and hot water are produced centrally and delivered to multiple homes via insulated pipes, eliminating the need for individual boilers. Your heating bills are managed by a metering and billing agent who collect on behalf of Poplar HARCA.

Your energy supplier (who oversees the plant room) is Poplar HARCA, your metering and billing agent is Ista.

Telephone:
01223 874987

Email:
billingsteam@ista.com

View your consumption, manage your account here:

https://www.myista.co.uk

Contact us for details of your current tariff.

Find out more about heat networks and heat meters in our FAQS here

Every month, senior leaders from across our Operations Team visit one of our estates to inspect the quality of our buildings and services and talk to residents.

We aim to visit every estate at least once a year.

We visited Brownfield in February 2026. You can view the report here:

Connect & Inspect Brownfield