Lansbury North

We want to create great neighbourhoods for our residents and communities. We appreciate how important it is to keep them free from environmental issues. Our Estate Services team works hard to ensure that our estates are kept free from litter, rubbish and fly tips.

Environmental issues are reported to the Community Safety team and if offenders are identified we will deal with them. Individuals will be recharged the cost of the clearance and if the matter continues to happen, they may face tenancy action.

We understand the adverse effects of noise nuisance on residents’ quality of life.
Most noise reports we receive are related to household noise rather than antisocial behaviour. Where that is the case, our Community Safety team will offer mediation as the resolution.

Where noise is considered antisocial, such as persistent and excessively loud music, we will follow our antisocial behaviour process and will take enforcement action when necessary.

If you are reporting noise, you will be asked to use the Noise app and send us evidence of the issues. If you don’t have a smart phone to use the Noise app, we will install noise monitoring equipment for a week.

We’re making improvements to the vandalised playground space on Broomfield Street. Lots of community consultation has been taking place over the last 12 months, with a resident steering group established for the project.

The damaged wet pore surface has being removed and a new seating space designed by the resident steering group has been created, working with Hubbub, Breaking Ground, R-Urban and the Lansbury South and North Estate Board.

A forgotten space has been brought back to life to create a safe, green and relaxing place for everyone to enjoy.

BEFORE

AFTER

.

If you live in the following block:

• Alton Street

Your area is served with a communal plant room, where heating and hot water are produced centrally and delivered to multiple homes via insulated pipes, eliminating the need for individual boilers. Your heating bills are managed by a metering and billing agent who collect on behalf of Poplar HARCA.

Your energy supplier (who oversees the plant room) is Poplar HARCA, your metering and billing agent is Ista.

Telephone:
01223 874987

Email:
billingsteam@ista.com

View your consumption, manage your account here:

https://www.myista.co.uk

Contact us for details of your tariff.

Find out more about heat networks and heat meters in our FAQS here

If you live in the following blocks:

• Engine House
• Junction House
• Radial Avenue

Your energy supplier (who oversees the plant room) is Savills, and your metering and billing agent is Switch2.

Telephone:
0333 321 2010

View your consumption, manage your account here:

https://my.switch2.co.uk/

Your current heat metering tariff details:

Savills are your energy supplier, so they set your heat tariffs. You’ll need to contact Savills or Switch2 for this.

Find out more about heat networks and heat meters in our FAQS here

Every month, senior leaders from across our Operations Team visit one of our estates to inspect the quality of our buildings and services and talk to residents.

We aim to visit every estate at least once a year.

We visited Lansbury North & South in December 2025. You can view the report here:

Connect & Inspect Lansbury North & South