Island Point and Marsh Wall

By law, all homes on communal heating must have heat meters where feasible. So, we are assessing our blocks and arranging installation of meters.

While the communal heating source remains the same, the billing method will change.

• Find out more about heat networks and heat meters in our FAQS here
• A list of all of our buildings with a communal heat network is here

Your area is served with a communal plant room, where heating and hot water are produced centrally and delivered to multiple homes via insulated pipes, eliminating the need for individual boilers. Your heating bills are managed by a metering and billing agent who collect on behalf of Poplar HARCA or your energy supplier.

Find out more about heat networks and heat meters in our FAQS here

For Island Point residents, your energy supplier (who oversees the plant room) is Poplar HARCA.

Your metering and billing agent is Sycous.

Telephone:
0333 880 3115

Email:
hello@mysycous.com

View your consumption, pay bills and manage your account here:
https://mySycous.com

Contact us for details of your tariff.

225 Marsh Wall Propco Ltd are the energy supplier for 225 Marsh Wall, so they set your heat tariffs. You’ll need to contact them for information on this.

Every month, senior leaders from across our Operations Team visit one of our estates to inspect the quality of our buildings and services and talk to residents.

We aim to visit every estate at least once a year.

We visited Island Point in March 2026. You can view the report here:

Connect & Inspect Island Point