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Have your say on our services

Please note, this year’s survey is for tenants only. All residents, including shared owners and leaseholders, will be invited to take part in a wider satisfaction survey every three years.

Share your feedback 

This is your chance to tell us what we’re doing well, and where we could do better. What you share will help us shape our services, report to the Regulator of Social Housing, and build an action plan for the year ahead.

It’s quick, with a chance to win!

The survey only takes around 6 minutes to complete. And when you take part, you’ll be entered into a prize draw to win a £100 Love2Shop voucher. 

For every survey completed, we’ll also donate £1 to one of three local charities: 

• First Love Foundation – supporting people in poverty in Tower Hamlets 

• The Felix Project – rescuing surplus food for schools and charities 

• Neighbours in Poplar – tackling loneliness in our community

What we’ve achieved together 

Before you complete the survey, why not have a read of our 2025–26 Residents’ Annual Report, which celebrates what we’ve achieved together over the past year? 

Highlights include:

• 80% of residents are satisfied with our services 

• 5,502 residents helped to shape our services 

• 27,481 repairs carried out 

• 82 new homes built 

• £6.9m invested in community services

You can read more of our achievements here.

 Your feedback makes a difference 

Feedback from last year’s survey helped shape the targets in our service plan, including: 

• Introducing our One Team Neighbourhood model 

• Spending more time on our estates through neighbourhood walkabouts 

• Launching our new Community Safety webpages and refreshed ASB policy 

• Introducing dedication Property Inspector roles to manage complex repairs 

• Continuing to offer free Property MOTs and carry out tenancy audits 

It also helped to shape our new 2026-31 Corporate Plan, launched earlier this year. 

Want to see the impact of past surveys? Read last year’s results. 

 How to take part 

All tenants have been sent a unique survey link by email or text. Simply click the link to get started. 

You can also find the link to your survey in your MyHARCA account. Sign in or register at myharca.poplarharca.co.uk 

If you’d prefer to complete the survey over the phone, just give us a call on 0800 035 1991. 

The survey closes on Tuesday 24 November – but why wait? Share your thoughts today and help us make our services work better for you. 

Your views really do make a difference.