Aberfeldy

Many of our residents view their pets as beloved companions, and having pets can bring many benefits for physical and mental wellbeing. We promote animal welfare and support our residents in providing excellent care for their pets.

It’s important that pets are properly managed. In line with legal requirements, all cats and dogs must be microchipped.

We will address any issues that arise from pet ownership, such as pets causing disturbances, being aggressive, damaging property, or leaving messes in shared spaces.

In the UK, it’s against the law to own certain types of dog. Whether your dog is a banned type depends on what it looks like, rather than its breed or name.

It’s a criminal offence to own or possess an XL Bully dog in England and Wales unless you have a valid Certificate of Exemption.

It’s against the law to:

• sell a banned dog
• abandon a banned dog
• give away a banned dog
• breed from a banned dog

If you believe that your neighbour or someone in the community is doing any of the above it is important that you report it to the Police online or call 101 if the dog is out of control.

We understand the adverse effects of noise nuisance on residents’ quality of life. Most noise reports we receive are related to household noise rather than antisocial behaviour.

Where that is the case, our Community Safety team will offer mediation as the resolution.

Where noise is considered antisocial, such as persistent and excessively loud music, we will follow our antisocial behaviour process and will take enforcement action when necessary.

If you are reporting noise, you will be asked to use the Noise app and send us evidence of the issues. If you don’t have a smart phone to use the Noise app, we will install noise monitoring equipment for a week.

We want to create great neighbourhoods for our residents and communities. We appreciate how important it is to keep them free from environmental issues.

Our Estate Services team works hard to ensure that our estates are kept free from litter, rubbish and fly tips.

Environmental issues are reported to the Community Safety team and if offenders are identified we will deal with them. Individuals will be recharged the cost of the clearance and if the matter continues to happen, they may face tenancy action.

Some blocks on Aberfeldy are served with a communal plant room, where heating and hot water are produced centrally and delivered to multiple homes via insulated pipes, eliminating the need for individual boilers. For these blocks, the heating bills are managed by a metering and billing agent who collect on behalf of Poplar HARCA or your energy supplier.

Find out more about heat networks and heat meters in our FAQS here

If you live in the following blocks:

• Glencoe House
• Drumvaich House
• Buchany House
• Doune House

Your energy supplier (who oversees the plant room) is Poplar HARCA, your metering and billing agent is Ista.

Telephone:
01223 874987

Email:
billingsteam@ista.com

View your consumption, pay bills and manage your account here:

https://www.myista.co.uk

Contact us for details of your tariff.

If you live in the following blocks:

• Accra Close
• Artisans House
• Blair Street
• Blacksmith House
• Colliers House
• Coppers House
• Chainmaker’s House
• Cardamom Court
• Merchants House
• New Village Avenue
• Patternmaker’s House
• Traders House
• Valencia Close
• Watermans House

Your energy supplier and billing agent is E.ON Heat.

Telephone:
0345 302 4312

Email:
heat@eon-uk.com 

View your consumption, manage your account here:

http://www.eonenergy.com/heat

E.ON heat are your energy supplier so they set your heat tariffs. You’ll need to contact them for this information.

If you live in the following blocks:

• Accra Close
• Avocet House
• Tundra House

Your energy supplier is Berkeley Homes and billing agent is Insite Energy.

Telephone:
0203 908 8150

Email:
customerservice@insite-energy.co.uk

View your consumption, manage your account here:

http://www.my.insite-energy.com

Your current heat metering tariff details:

Berkeley Homes are your energy supplier so they set your heat tariffs. You’ll need to contact them or Insite Energy for information on this.